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In order to use the Monitise service you must be over 18 years old and accept Monitise Americas
Terms and Conditions and Software License.
You should read our
Privacy Policy to make sure you
understand how we use and protect your personal data.
Enter the cell phone number of the phone that you wish to use with the service.
We will then send you a text message - we use this text message to check that your cell phone
and your wireless carrier are compatible with the service. Standard SMS fees may apply from your
wireless carrier.
This message should arrive in the Message Inbox or Web Services Inbox on your cell phone within
60 seconds of your request.
If you have received the text message but cannot find it on your cell phone then select
Cell Phone Help for
assistance.
When you open this message, your cell phone will connect to the wireless carrier and your
Handset Verification Code will be displayed. This is a unique code that allows us
to verify that the phone is in your possession and that you have registered for the service.
Additional Information
If you are sure that your
Handset Verification Code has NOT arrived, then click
'resend'.
The
Handset Verification Code allows us to verify that the phone is in your possession
and that you have initiated this service. This process blocks another user from registering for the
service with your cell phone number.
Additional Information
If you enter the
Handset Verification Code incorrectly more than three times, or misplace it, then
you will have to start the registration process again from the beginning.
We use your Debit/ATM or Prepaid card in order to access your account details for banking
services, such as balance inquiries. This is very similar to using your card in a cash machine or
ATM machine.
You will need to add a card in order to use the service.
You will need to enter the requested information from your card and the card holder's address.
This must be the address that is registered for that card. You will also be asked for a nickname
for the card, e.g. Checking Account. This nickname is used to refer to that card within the
service.
When you have entered all the card details you will be asked to confirm them. Once you have
confirmed that all the details are correct then click download now to continue with the
registration process.
Links:
We will send a second text message to your cell phone. This text message is used to download the
service onto your cell phone. Standard SMS fees from your wireless carrier may apply.
When you open the message, your cell phone will connect to your wireless carrier. You will then
be prompted to download the service by following the instructions on your cell phone. You may be
charged by your wireless carrier at their standard data rate for the download of the service.
Additional Information
If you need to re-request the download of the service, then text 'start' to 42265. We will then
resend the download text message to your cell phone.
You may be charged by your wireless carrier at their standard text message and data rates if
you re-request the download of the mobile banking application.
Links:
Now we will validate all of your details. Once we have confirmed your personal information we
will perform a double deposit to your account, which will be your
Card Activation Number. You should receive these deposits the same day upon
completion of your registration. Contact your bank via phone or online to find these two
amounts.
The
Card Activation Number is a one-time password that is used to activate your cards
for use with our service.
To enter the
Card Activation Number you will need to:
- Start the service.
- Enter your Passcode (see step 9).
- Select the card.
Additional Information
If you don't receive the double deposit within two business days then you can
request
a new Card Activation Number from Monitise.
Open the service by selecting it from your cell phone application or games menu.
When you first use the service it will run a one-time process to set-up a secure connection.
This will take 60 seconds and produces a unique code which will be used to ensure all future
connections are completely secure.
After completing the one-off security process your cell phone will connect to the service (this
may take a couple of seconds to complete).
Additional Information
If your cell phone fails to complete the security process successfully then you will need to delete
the service from your cell phone and download it again (see Cell Phone Help).
Links:
When you first use the service you will need to select a passcode.
The passcode is your personal number which is used to access the service. You MUST keep this
number secret at all times.
You will need to use the passcode every time you want to use the service.
The passcode should be:
- A number between 5 and 8 digits long.
- Something that is difficult to guess that is not easy for others to identify you with (i.e.
don't use your pet's name or your favorite vacation spot).
- Secret to you.
The passcode cannot:
- Be a series of ascending digits e.g. 12345.
- Be a series of descending digits e.g. 54321.
- Have a single digit make up more than half of the passcode e.g. 88823.
We recommend that you do not use obvious dates, such as your date of birth, as these are easy to
guess.
The list of cards that you have added will now be displayed on your cell phone.
All cards need to be 'activated' before they can be used with the service.
Any card that has not been activated will be marked with an asterisk (*).
Select the card that you wish to activate from the list.
Select the 'Activate Card' option and enter the
Card Activation Number from the double deposit to your account. All cards
associated with the
Card Activation Number will be activated.
You are now able to use the service with these cards.
You can exit from the application by selecting Exit. The application will exit automatically if
unused for more than two minutes.
Additional Information
If you don't receive the double deposit within two days then you can
request
a new Card Activation Number from Monitise.
For security reasons if you enter the
Card Activation Number incorrectly five times then we will delete all cards
associated with that
Card Activation Number. If this happens then you will need to add the cards again
if you want to use them with the service.
If you added cards from more than one financial institution, you will receive a different
Card Activation Number from each financial institution.
