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If You Have Not Opened the Service Before
Start the service by selecting it from your cell phone menu.
The first time you use the service we will run a one-time security setup. This will take
approximately 60 seconds. You will need to select 'OK' to start the security setup.
Additional Information
If your cell phone fails to complete the security process successfully, then you will need to
delete the application and download it again.
Links:
When you first use the service you will need to select a passcode.
The passcode is your personal number which is used to access the service. You MUST keep this
number secret at all times.
You will need to use the passcode every time you want to use the service.
The passcode should be:
- A number between 5 and 8 digits long.
- Something that is difficult to guess that is not easy for others to identify you with (i.e.
don't use your pet's name or your favorite vacation spot)
- Secret to you.
The passcode cannot:
- Be a series of ascending digits e.g. 12345.
- Be a series of descending digits e.g. 54321.
- Have a single digit make up more than half of the passcode e.g. 88825.
We recommend that you do not use obvious dates, such as your date of birth, as these are easy to
guess.
If You Have Opened the Service Before
To open the service, begin by selecting it from your cell phone's application or games menu.
On the first screen select 'Start', you will then be asked to enter your passcode.
Additional Information
When you first use the service it will run a one-off process to set-up a secure connection. This
will take approximately 60 seconds and produces a unique code which will be used to ensure all
future connections are completely secure.
After completing the one-off security process your cell phone will connect to the service (this
may take a couple of seconds).
If your cell phone fails to complete the security process successfully then you will need to
delete the service from your cell phone and download it again (see Cell Phone Help).
Links:
Whether You Have or Have Not Opened the Service Before
Select 'Options' and then 'Card Options'.
You will be presented with an instruction screen explaining that you need to select a card, or
that you can add a card on the following screen. This screen can be hidden in the future by
selecting 'OK, don't show this again'.
You will see a list of all the cards that you have added to the service.
Cards that have not been activated will be marked with an * (asterisk).
Select one of these cards to order a new
Card Activation Number.
The option to request a new
Card Activation Number is only available two business days after you have added a
card. This is to allow time for the original
Card Activation Number to reach your account.
To request a new
Card Activation Number, select 'Order
Card Activation Number'.
Additional Information
As soon as you request a new Card Activation Number your previous number becomes invalid. To
check you are using the right one check the date on the double deposits in your account.
