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To open the service, begin by selecting it from your cell phone's application or games menu.
On the first screen select 'Start', you will then be asked to enter your passcode.
Additional Information
When you first use the service it will run a one-time process to set-up a secure connection.
This will take approximately 60 seconds and produces a unique code which will be used to ensure all
future connections are completely secure.
After completing the one-off security process your cell phone will connect to the service (this
may take a couple of seconds).
If your cell phone fails to complete the security process successfully then you will need to
delete the service from your cell phone and download it again (see Cell Phone Help).
Links:
Select 'Options' and then 'Card Options'.
An instruction screen will be displayed and you will be asked to 'select a card', or 'add a
card' on the following screen. This screen can be hidden in the future by selecting 'OK, don't show
this again'.
Select the 'Add Card' option - you will find it at the bottom of the list of cards.
We use your Debit/ATM card in order to access your account details for banking services, such as
balance inquiries. This is very similar to using your card in any US cash machine.
You will need to add at least one card in order to use the service. The service will
automatically prompt you to add a card during the registration process.
You will be asked over a series of screens to enter your card details and the card holder's
address. You will also be asked for a nickname for the card, e.g. Joint Account.
When you have entered all the card details you will be asked to confirm them. Once you are
confident all the details are correct then you can either add another card or continue.
You can add up to 10 cards.
All cards need to be verified and activated in order for you to use them with this service. Once
you have confirmed the card details then we will activate your card by sending two small deposits
to your account, which becomes your
Card Activation Number. These should be received the same day you add the
card.
Additional Information
If your financial institution does not successfully verify your card details then you will receive
a text message informing you that this card cannot be verified. This may be because you have
entered incorrect details or because you have changed address and not notified your financial
institution. If we cannot verify your card then we will delete the details from the service. To use
this card for the service you will need to add it again.
