Balance Inquiries
Step by step guide on how to make a balance inquiry.
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To open the service, begin by selecting it from your cell phone's application or games menu.
On the first screen select 'Start', you will then be asked to enter your passcode.
Additional Information
When you first use the service it will run a one-time process to set-up a secure connection.
This will take approximately 60 seconds and produces a unique code which will be used to ensure all
future connections are completely secure.
After completing the one-off security process your cell phone will connect to the service (this
may take a couple of seconds).
If your cell phone fails to complete the security process successfully then you will need to
delete the service from your cell phone and download it again (see the Cell Phone Help).
Links:
The cards you added to Monitise™ from your main financial institution are listed on the main
menu. To view cards from other institutions select Other Accounts.
Select a card
Or
Select Other Accounts and select a card
Additional Information
Please note that you must have activated the card before you can perform a balance inquiry.
Links:
Select 'Balance Inquiry' from the card menu.
We will now retrieve your
balance, this may take 10-15 seconds.
Your
balance and
available balance will be displayed.
Your latest balance inquiries from the service are stored for future reference. To view these
select History from the main menu.
This balance inquiry is the same as one made from any ATM.
Your
balance includes all transactions that are still being processed and so may be
subject to change. It may not represent funds that are available for you to withdraw. Your
available balance represents funds which your financial institution will allow you
to withdraw (subject to any restrictions on withdrawals) and includes any agreed overdraft on your
account. Your
available balance may include uncleared checks which can be returned unpaid at any
time and
your financial institution reserves the right to debit these amounts (plus any
fees) from your account. You will be responsible for the repayment of any overdrawn balance and for
any fees that result.
Additional Information
If the wireless network connection fails before you receive the balance inquiry result then
click on 'Retry'.
If your
balance appears to be incorrect then contact your card issuer.
Links:
