Balance enquiries
Step by Step guide on how to make a balance enquiry.
You will be charged 20p for each successful balance enquiry. The charge will appear on your
mobile phone bill.
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Open the service by selecting it from your mobile phone application or games menu.
On the first screen select 'Start', you will then be asked to enter your passcode.
Additional Information
When you first use the service it will run a one-off process to set-up a secure connection. This
will take 60 seconds and produces a unique code which will be used to ensure all future connections
are completely secure.
After completing the one-off security process your mobile phone will connect to the service
(this may take a couple of seconds).
If your mobile phone fails to complete the security process successfully then you will need to
delete the service from your mobile phone and download it again (see the Mobile Phone Help).
Links:
The cards from your main bank are listed on the main menu. To view cards from other banks select
Other Accounts.
Select a card
Or
Select Other Accounts and select a card
Additional Information
You must have activated the card before you can perform a balance enquiry.
Links:
Select 'Balance Enquiry' from the card menu.
We will now retrieve your
balance, this may take 10-15 seconds.
Your
balance and
available balance will be displayed.
Your latest balance enquiries from the service are stored for future reference. To view these
select History from the main menu.
This balance enquiry is the same as one made from any ATM.
Your
balance includes all transactions that are still being processed and so may be
subject to change. It may not represent funds that are available for you to withdraw. Your
available balance represents funds which your bank will allow you to withdraw
(subject to any restrictions on withdrawals) and includes any agreed overdraft on your account.
Your
available balance may include uncleared cheques which can be returned unpaid at
any time and
<Bank Logo> reserve the right to debit these amounts (plus any fees) from
your account. You will be responsible for the repayment of any overdrawn balance and for any fees
that result. (See Part 1 clause 11 and Part 2, clause 3.9 of your Account Terms and Conditions for
more details).
Additional Information
If the network connection fails before you receive the balance enquiry result then click on
'Retry'.
If your
balance appears to be incorrect then contact your card provider.
You will only be charged for a successful balance enquiry.
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